We strongly believe that health care satisfaction is the result of a successful relationship between you - the patient, and the physician. Of course, as your health care advocate, we offer our continued commitment to you, and expect you to be an active participant in your health care as well. This means continued compliance with medications, referral recommendations, and appointment schedules.
Return phone calls: We will do our best to call you back and answer any questions within 24 hours. If you call during office hours, the physician may be with other patients who have scheduled appointments, and it may not be possible to answer your questions right away. Also, we will do our best to answer questions over the phone; however, sometimes it is not possible to practice medicine effectively over the phone and depending on the clinical situation, the physician may ask you to schedule an appointment to better help you. IF YOU HAVE A TRUE LIFE-THREATENING MEDICAL EMERGENCY, CALL 911 OR GO TO THE EMERGENCY ROOM AS SOON AS POSSIBLE!
Prescriptions: As an office policy, if you have not seen the physician for more than 6 months, the office will not refill prescriptions. Good medicine involves keeping abreast of your current medication lists and medical problems to avoid potential medical errors. You should try to keep track of the number of your remaining refills so prescriptions can be refilled at the time of your scheduled appointment. Since the office uses an electronic medical system, we will fax your prescriptions to your pharmacy at the time of your appointment so your medications will be ready for pick-up. Also, if you mail away prescriptions, make sure you let the physician know so your prescription can be written appropriately. You will be responsible for mailing or faxing mail-away prescriptions. Please keep track of how many mail-away refills you have left and account for mailing time, so you are not left without necessary medications.
Forms: Forms should be brought with you at the time of your appointment. If you have a form that needs to be filled out, but cannot schedule an appointment, please allow 3 days for completion and understand there may be a form completion charge. As a general rule, we will have forms available for you to pick-up, or we will fax over forms with a contact name & fax number. Also note, there may be some forms that require an updated history, physical, testing, etc. that may require you to schedule a physician appointment in order to insure proper documentation.
Referrals/labs & radiology results: As soon as labs/radiology reports are faxed to our office, Dr. Gupta will personally call you to inform you of your results. IF YOU HAVE HAD RADIOLOGY OR LABWORK TESTING DONE & HAVE NOT HEARD FROM US IN MORE THAN 3 WEEKS, you should call our office. In most cases, this delay is because we did not receive the results from the appropriate facility, not because of our failure to report your results to you. Keep in mind that most RAST food/environmental and immunology labwork takes about 2 weeks to return. Also note that labwork for food testing may be more complicated than just a "positive or negative" result. Depending on the complexity of the situation, the physician may request that you make an appointment to discuss results in complete detail.
Copyright 2012, Mercer Allergy & Asthma Center, NJ, All Rights Reserved.